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UChat offers white-label options so that you can connect with your custom domain, and sell chatbot to your customer under your own brand and domain.
With these settings, you will be able to set up your custom domain, and customize the links on your workspace, hide the UChat branded docs & video, send up your email provider to send a welcome email, and receive slack notification of important events in your custom domain.
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We will go through all these features one by one.
Check the below video for a quick overview:
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You can find more details in the video below:
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Set up your custom domain
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Wait until you see all the green checks, and then your DNS has populated. Now if you visit your custom domain, you should be able to access your custom domain with ssl enabled.
You can also watch this youtube video to set up your custom domain.
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Hide UChat brand
There is a setting where you can easily hide UChat brand in the dashboard, you can turn it off by setting up hide.
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One thing you need to know, if you leave these links empty, it will use the default UChat link.
Check the below video for more detail:
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Set up welcome email & forgot password & team invites emails
In your main workspace, once you set up your email integration in SMTP profile, Gmail or Sendgrid are not supported. You can find the email integration in the Integrations in your main workspace.
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After you set up your email integration, you can select this email integration from the dropdown list below:
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You can test these using the free temporary email to test the new user registration, and also the forgot password function.
Here is the link:
https://temp-mail.org/en/
Check the video below for more information:
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Set up your own support
You can offer email support to your customer by providing your email address in the below settings.
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Their email will go straight to your email. Then you can help your client to manage the ticket they submit.
If it's a platform related bug issue, you can reach out to the contact manager from the UChat team.
Check the video below for more details:
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Set up your own Terms of conditions
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After you set this up, the terms of service will redirect to your website.
Check the video below for more details:
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Receive slack notifications
In order to receive slack notifications, you need to first create incoming webhooks for Slack. Here are the detailed tutorials on how to do that:
https://slack.com/intl/en-au/help/articles/115005265063-Incoming-webhooks-for-Slack
You can set up slack to receive notifications about Workspace created, Workspace deleted, Plan subscribed, or Plan unsubscribed.
First, you need to go to integrations, and then go to Slack, and add a new incoming webhook.
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After you set up your slack integration, you can select your slack integration, and then you will be able to receive these event notifications.
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Please note that the plan subscribed & plan unsubscribed is only for our agency plan. Partners will have their webhook URL to receive more events.
More details & trainings can be found below: https://www.uchat.com.au/partner-api#/Partner%20Management/partnerSetWebhook
Check the video below for more details:
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