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| Info |
|---|
TIP - You might want to create a flow first, then open the flow side by side when you read the following instruction (Facebook flow used as an example). |
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Part | Usage |
|---|---|
"Demo Account" | current workspace, click to go back to UChat dashboard |
"UChat.com.au Support" | flow type and flow name, click to go back to "All Bots" |
"Main Flow" | current sub flow |
"Preview" | preview the current subflow from the Start Step |
"Build a bot..." | tutorial video widget |
"Joyce" | current user, click for user settings, support and logout |
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Section | Usage |
|---|---|
Flow Builder | build subflows here |
Flows | manage all your subflows |
Analytics | bot data analysis |
Live Chat | inbox for all the conversations, make a human reply here |
Bot Users | manage bot user profile. import, export, search or delete bot users |
Automation | manage keywords, sequences, triggers and comments |
Contents | manage custom fields, tags, OTN, personas, user menus and customer feedback |
Tools | manage error logs, draft version tester, bot admins, widgets, multiple language and shortcuts, Facebook Ads, inbound webhooks |
Broadcasts | send/manage broadcasts |
Settings | (some are owner only) manage bot users limit, Facebook greeting text, chat widget customization, ice breakers and authorized websites |
| Note |
|---|
Note - Features in Automation, Contents, Tools and Settings can be different from channel to channel. In Settings, usually owner can see all the settings like bot user limit while admin and member only see part of them. |
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Apart from those in the above screenshot, there are a couple of more tips for using the flow builder:
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Change Themes
Before you start, you can pick your favourite theme by clicking "Change Theme":
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