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Create Inbound Webhook

It's available in almost all channels, in your flow builder, go Tools - Inbound Webhooks:

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There are 2 ways to get an example JSON:

1. manually type/paste it here

2. listen to a real-time data from a live test

Values to Identify a User

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This is the process of how the system identifies a user:

1. check user_ns

   • if there is a valid user_ns, user found.

   • if not, next step

2. check phone / email

   • if we can find a user by the phone or email, user found.

   • if not, next step

3. verify phone

   • no user matched in the system, is the phone a valid number?

   • if yes, user profile created.

   • if not, webhook won't be processed

Mapping Area

The mapping list shows which value should be stored in which custom field. When you get a sample JSON in the above area, click on Preview Payload to get a mapping tool.

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