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UChat now allows its users to integrate the Front platform as a live chat integration option and users can allow their agents to chat with the customers from the familiarity of the Front platform.
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Front Integration will require you to upgrade to a Skill Account. It is not available for Free Account |
Integrating Front With UChat
On your Uchat dashboard, click on the Integrations tab and then scroll down till you see “Front” under the Live chat section
In order to fetch API url and Front Token, login into your front account.
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For API URL, copy the following url into you UChat
https://api2.frontapp.com/channels/{channel_id}/inbound_messages
This url is however missing a channel id. This channel id is basically the token id you previously copied. Replace the {channel_id} in the URL with your token ID and click on save.
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