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It’s highly recommended that you start WhatsApp Cloud API with a verified meta business manager. However it’s not mandatory to do so. You can create a new meta business manager in the process if you don’t already have one. |
Prerequisites
Before you can start using WhatsApp Business API, you'll need the following:
A Facebook account.
Administrator access to your Meta Business Manager account. If you don't have a Meta Business Manager account, you can create one during the embedded signup process. also the meta business account must not be blocked (here you can see if there are any restrictions on your META business account)
Credit Card (Mastercard / Visa → No American Express!)
A phone number that can be registered as a sender. This number must not be connected to any WhatsApp account (private or WhatsApp Business API). You'll need access to this number to receive an SMS or a voice call for verification. If you have an existing account, you can find instructions on how to delete it here.
Video Instructions
In this video, you can find a step by step guide of how to set up WhatsApp Cloud:
Step by Step Instructions
Step 1: Sign in with Facebook
To start the process, log into the UChat platform, and navigate to the “dashboard” and click “WhatsApp Cloud” from the left sidebar, and click “ Connect WhatsApp Cloud” Button:
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In the popup window, login your facebook account or select the account that you already login in your browser.
Step 2: Create or Select a Meta Business Manager account
You can either select an existing Meta Business Manager account on which you have administrator permissions or create a new Meta Business Manager account. To create a new account, you will need to prepare the following information:
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Please note that the new created meta business manager will be “unverified”, you will be recommended to verify your meta business manager as soon as possible. You can follow the instruction here.
Step 3: Create WhatsApp Business Profile
1.Enter the name of your WhatsApp Business Account (WABA)
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You can edit the description at any time, including after sender verification.
Step 4: Verify WhatsApp Business Number
Enter the phone number that you want to use as your WhatsApp business number. Please note this phone number can’t use any WhatsApp services.
Choose one of the following verification methods:
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you will be redirect to the screen below, and click “finish” button, you will be redirect back to UChat platform.
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Step 5: Complete registration your number
Once you’re redirected to UChat platform, you will see the screen below, and click “Sync Numbers” button:
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| Note |
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Before you send any template message to test or push your chatbot to live, connect your valid credit card to the billing section in WhatsApp Manager. Also, It’s risky to get your number/meta business manager account restricted if you don’t have a verified meta business manager account. |
Step 6: Do a quick connection check
Once the WhatsApp number is connected, you can click “Create flow” and create a simple flow in your main flow.
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If you done all the test, then your WhatsApp Cloud API is corrected connected.
WhatsApp Cloud Settings
UChat offer a few settings that can help you manage your WhatsApp API easily, if you click the 3 dots in the WhatsApp Cloud, and you will find the settings below:
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Health Check
Business Verification Status
Check payment method
Phone numbers
Message Templates
Catalog
Two Factor Authentication
De-Register number
Business verification process of BM(Optional)
If you have not completed the Business Verification process, you will be limited to associating with only two phone numbers and can have a maximum of 250 conversations per day.
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However, during this period, you can still test the service. Once your business has been verified, you can associate WABA with up to 20 phone numbers and the conversation limit will increase to 1000 per day.
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Check payment method
The first thing when you you do is to connect a valid credit card to your WABA numbers. If you haven’t connect to a valid card, and start sending WhatsApp template message, you will see the error below:
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Just just need to connect a valid credit card with your waba numbers.
Health Check
If you click the health check, you will see the screenshot below:
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This will give you an overview of your phone number status, WABA status, Meta Business account status.
Phone numbers
A WhatsApp Business Account (WABA) needs a valid phone number that is dedicated to using the WhatsApp Business Platform.
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Message Templates
This link will redirect you to the WhatsApp template section in WhatsApp manager, and you can create & submit template directly in WhatsApp manager, and once the template is approved, you can go to UChat to sync the template back to UChat.
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You can also click “New Template” button in UChat, and then you can directly create and submit template right inside of UChat.
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Catalog
Businesses can enable Catalogs to share products with customers using Multi and Single-Product messages or showcase their products and services to their customers in the WhatsApp App, allowing them to browse through and add items to their cart without leaving the conversation, providing a seamless and convenient shopping experience.
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Check more information how to build a native WhatsApp ecommerce shopping experience here.
What are possible common errors in embedded sign up flow?
A. Business Manager Account Creation Errors
An error occurred while processing this request. Please try again later.
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==> Please add a valid name that matches the name of your business.
B. WhatsApp Business Account Creation Errors
User does not have permission to create WhatsApp Business Accounts.
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==> You can retry the flow in a few minutes.
C. Phone Set up Errors
This phone number already exists in your list of phone numbers.
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==> Re-enter the correct Business Profile name according to the guidelines and other details.
D. Phone Verification Errors
Phone number ownership is already verified.
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