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Set Quick Answers
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In th question box, for example, put "reply 1 for service A, reply 2 for service B", etc. Then in the quick answer, set "Answer Text" to be "1", "2", etc for matching, and "Answer Value" to be "service A", "service B", etc to save user's option.
Channel | How to Provide Quick Answers |
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quick answers will be displayed as buttons | |
Telegram | quick answers will be displayed as buttons |
use buttons instead of quick answer or give prompt | |
quick answers will show in "Select Option" | |
SMS | give prompt |
Voice | give prompt and use Speech question or DTMF question to ask for keypad/voice input |
quick answers will be displayed as buttons |
How does the matching work in quick answers?
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Once the user's input contains one of the "Answer Text", the quick answer is matched (non case-sensitive). Plus, the order of those quick answers matters because the bot will check in order. Once a quick answer matched, it will stop the matching.
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Skip Button
Add skip button if the question is ok to skip. Also, the label of the skip button is editable.
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| Info |
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You can put the link directly in the text box or store the link in a text variable. You can also combine audio URL with text when you use it. But remember that don't let the URL and text connect to each other, because the system cannot recognize it as an audio URL link. See screenshot below. |
Voice Bot - Ask for Speech
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All prompts are already set in English. Feel free to change it if needed like changing to another language. There are 4 pieces of information to gather for a card.
credit card number
expiration date
CVV
postcode (if needed, enable the option in advanced settings).
Each information has 3 speeches to set, asking, timeout and invalid:
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To get a "Payment Connector", which is "Unique connector ID", you will need to access your phone number provider and payment service provider. Twilio and Stripe, for example, go twilio.com, follow step 1 to 4 in the following 2 pictures:
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Install, name a "UNIQUE NAME" yourself and click "Connect with Stripe". This "UNIQUE NAME" is then your "Unique connector ID", copy it back to UChat.
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By different combinations of charge amount and "One Time Token" option, you will get different payment results:
Charge Amount | One Time Token | What Will Happen | Payment Result |
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0 | Disabled | get reusable token |  |
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That means, whenever you set a charge amount greater than 0, it doesn't matter whether you enable the One Time Token option or not, you will charge your client right away and get a payment confirmation code. The code starts with "ch_" if you are using Twilio.
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