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| Note |
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Please note that - If the formula is invalid, the system will return 0 to number variable and empty to text variable. |
UChat also provides the following system variables to be used inside the condition node.
These relate to the email nodes where a specific email node is sent/delivered/clicked.
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Condition | Explanation |
Email Click | Whether a specific email is clicked |
Email Opened | Whether a specific email is opened |
Email Delivered | Whether a specific email is delivered |
Email Sent | Whether a specific email is marked sent |
Opted-In for Email | Whether a bot user has been opted-in for emails |
True/False Conditions (Boolean)
These refer to the booleans variables whether a condition or variable is true or false
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Condition | Explanation |
Subscribed to bot | Whether a bot user is subscribed to bot or isnt |
Has Interacted in last 24h | Whether a bot user has interacted in last 24 hours of the last interaction |
Is Guest User | Whether a user is a guest user |
Is Tester | Whether the user is a tester |
Is Admin | Whether the user is an admin |
Is assigned to agent | Whether the bot user has an assigned agent |
Has SSO user connected | Whether user has SSO connected |
Is Business Hours | Whether the time of interaction is within specified business hours |
Is assigned agent online | Whether the bot user’s assigned agent is online or not |
Has agents online | Checks if any live agent is assigned or not |
Integer/Numerical Conditions
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Condition | Explanation |
Opted-In Date (minutes ago) | Represents minutes since the bot user has subscribed to bot |
Last seen (minutes ago) | Represents minutes since the bot user has last seen the message sent by the bot |
Last interaction (minutes ago) | Represents minutes since the bot user last interacted with the bot flow |
Last agent interaction (minutes ago) | Represents minutes since the live agent last interacted with the bot user |
Opted-In for Email (minutes ago) | Represents minutes since the bot user has been opted in for email |
Opted-In for SMS (minutes ago) | Represents minutes since the bot user has been opted in for SMS |
Shopping cart total price | Represents the total price of the cart present in ORDER JSON system,field |
Agent Id | System ID of the live agent |
Last FB Comment is existing user | |
Last FB Comment total new tagged user | |
Last FB Comment total tagged users |
Date/Time Conditions
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Condition | Explanation |
Opted-In Date | Date of the user’s opt in |
Last Seen | Datetime field representing the last seen of the bot user |
BOT_CURRENT_TIME | Current time in present represented in workspace timezone |
Created At | Datetime field representing the timestamp the bot user was created |
Last Interaction | Datetime field representing the timestamp of the last interaction by the bot user |
NOW | Current time in present represented in UTC time |
Subscribed | Datetime representing the timestamp the bot user subscribed to the bot |
TODAY | Date field representing the date today |
System Fields Conditions
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Condition | Explanation |
Agent Email | Represents the email of the assignedagent |
Agent Name | Represents the name of the assigned agent |
Browser | Represents the browser through which the user is interacting with the bot on web channel |
CRM Contact Id | Represents the unique Id assigned by the integrated CRM. (for eg GHL, Zoho etc) |
Channel | Represents the channel via which the bot user is interacting with bot |
City | Represents the city of the bot user |
Country | Represents the country of the bot user |
Department | Represents the department you want to assign the bot user |
Device | Represents the device via the bot user is interacting with the bot |
Represents the email of the bot user | |
First Name | Represents the first name of the user |
Flow Ns | Represents the the current mainflow Ns of the bot |
GMB Name | Name of the GMB Location |
GMB Place Id | Id of the GMB location |
GTAG Client Id | |
GTAG Session Id | |
Gender | Represents the gender of bot user |
IP | Represents the the IP of the bot user on web channel |
Instagram Id | Represents the Meta assigned unique ID of the bot user on Instagram |
Instagram User Name | Represents the Meta assigned user name of the bot user on Instagram channel |
Interest | Represents the interest of the bot user you cn assign |
Language | Represents the language of the bot user |
Last Button Title | Represents the last button the user clicked |
Last FB Comment | Represents the last comment made by the user on Facebook channel |
Last FB Comment Id | Represents the Id of the last comment made by the user |
Last FB Comment Post Id | Represents the Id of the post on which the last comment was made by the user |
Last Name | Represents the last name of the bot user |
Last Node Ns | Represents the Ns value of the node last visited by the bot user |
Last Text Input | Represents the last text input bot user entered |
Lead Source | Represents the source of the bot user you can assign |
Lead Status | Represents the status of the bot user you can assign |
Live Chat Url | Represents the URL link of the livechat of the bot user |
Locale | Represents the locale of the bot user |
Market | Represents the market of the bot user you can assign |
OpenAI Thread Id | Represents the current thread Id by the assistant run from OpenAI |
Page Id | Represents the Id of the facebook page |
Page Name | Represents the name of the facebook page integrated |
Page User Name | Represents the user name of the facebook page’s admin who integrated the page with UChat |
Platform | Represents the platform from which the bot user is interacting with the bot |
Profile Image | Represents the profile image of the bot user |
Region | Represents the region of the bot user |
SSO Url | This contains the SSO Url |
Sub Flow Ns | Represents the NS value of the subflow in which the bot user is currently in |
Timezone | Represents the timezone of the user |
User Id | Represents the User ID assigned by the system of the bot user |
User Name | Represents the username of the bot user |
User Ns | Represents the unique value assigned by UChat to every bot user |
System JSON Fields Conditions
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Condition | Explanation |
CART | Represents the line items user has selected when using UChat native ecommerce |
Claude | Represents the chat history of the bot user when using Claude AI |
DialogFlow | Represents the chat history of the bot user when using DialogFlow |
Gemini | Represents the chat history of the bot user when using Gemini |
Last Error | Represents the Last error triggered by the bot user |
Last Message | Represents the last message the bot user went through |
ORDER | Represents the order placed by the bot user when using UChat native ecommerce |
OpenAI | Represents the chat history of the bot user when using OpenAI |
SELECT | Unique JSON that saves the key-value pair from the JSON the user has selected from the previous step. Is used widely in For Each option. |
SHOP | Contains the information regarding the user’s business |
User | Contains the complete information regarding the bot user |
Miscellaneous Conditions
Condition | Explanation |
Segments | Represents the segment the bot user belongs to |
Tag | Represents if the bot user has a certain tag or not |
Label | Represents if the bot user has a certain label or not |
Sequence Subscription | Represents if the bot user is subscribed to a sequence or not |
Closing Notes | Represents the closing notes assigned to the bot user |
Board | Represents the board the bot user currently is assigned to |
Notification Topic | Represents the notification topic assigned to the bot user |
Assigned Agent | Represents whether a certain agent assigned to the bot user |
Channel | Represents the channel the bot user belongs to |
Conversation Status | Represents the status of the bot user’s conversation (Done, Open, Pending etc) |
Custom Input | Allows the user to input custom inputs that doesnt necessarily fit into the various conditions provided by the user. For example using Custom JSON user fields. |