UChat now allows its users to track various events that happen within the bot automations and let users visualize these event via analytics in form of custom events and custom reports.
You will now be able to track custom events of your choosing and then make collaborative analytical reports out of them, giving you more insight of data and provide you with metric on which to track the performance of your bot and automations.
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Creating and Using Custom Events In UChat
On your dashboard, click on the bot and go inside the flow builder.
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Inside the flow builder, select Content tab, and then select custom events.
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When creating a new event, following parameters you have to provide.
Event Name : This is used to naming that custom event
Event Description : This is used for describing what the custom event do and track.
Parameter Names : These are the name of the parameters you want to track for, for example product, sales category, name of the person etc
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You dont have to fill each of the parameter in order for the event to work but you need to be able to provide atleast one parameter for tracking |
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After creating an event, Go inside your flowbuilder and add the “Custom Event” action from Action block to start integrating the event and tracking it.
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Click on Edit action and start setting up the event.
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Here the event will track the Channel from which the users are coming and then the count will add one count to the total number of event happening.
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The event is now ready to be tracked.
Visualizing Analytics For Custom Events
Click on the analytics tab, select custom events to view the analytics for that particular event.
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Click on the event to further view the analytics of that particular event.
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