UChat introduced mobile apps for android & iOS, in this help documentation, we will show you how to use the mobile app with UChat seamlessly.

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You can download the mobile app from the link below or search “UChat live chat” in AppStore, or search “UChat” in Google Play.

iOS download link: Apple App Store

Android download link: Google Play Store

Download the non-UChat Branded mobile app - UChat partner only.

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If you click into the conversation, you can find the “Reopen” & “Done” at the top of the navigation, you can easily switch between the inbox & done folder.

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Pause/Resume automation

If you use the “pause automation” action in the flow builder, then all the messages will forward to the live chat solution you select. UChat mobile app is just one of them.

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Also if you click into detailed conversations, you will find the option to “pause” or “resume” automation.

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For all the already paused conversations, you will find the little “pause” icon in the conversation lists.

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Also, as the agent, if you reply to the user directly(if the contacts are within the engagement window), you will pause the automation for the user automatically, by default, it’s 30 mins, and you can add more time to the pause.

After the pause time passes, the user will go back to the chatbot automation.

Also if you send the subflow to the user, after the user receives the subflow, they will go back to the chatbot automatically.

Live chat with customer

Easily manage contacts

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