UChat introduced mobile apps for android & iOS, in this help documentation, we will show you how to use the mobile app with UChat seamlessly.

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You can download the mobile app from the link below or search “UChat live chat” in AppStore, or search “UChat” in Google Play.

iOS download link: Apple App Store

Android download link: Google Play Store

Download the non-UChat Branded mobile app - UChat partner only.

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Features of Mobile App

Set up your live chat settings

Depending on the live chat settings you have, it will trigger the live chat to our mobile apps or the web chat platform we integrate with.

You can go to the settings in your current channel, and then select “Live Chat”, you will find the settings below:

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UChat will not only offer mobile apps to handle live chat, you will also be able to live chat with other web chat platforms in the future.

So here you can select mobile apps, and then the conversation will be pushed to our mobile apps.

Regarding SMS & Email profile settings, UChat mobile apps allow you to reach out to the user if the user is out of the contact window( for messenger, Instagram, WhatsApp, it’s the 24-hour window, for Google Business messenger, it’s 30 days, etc)

If you have set up your SMS & email provider, you will be able to send SMS and email to the user in the mobile apps & in our live chat window.

Assign the conversation

Switch between inbox & done folder

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