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Please note, regular users can also sign up under your custom domain if your signup link is publicly available.
If you have set up your custom domain, your sign up link should be something like:
https://yourcuustomdomain.com/register
Every workspace will start 14 days free trial, access to all pro features, and no credit card required.
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Also, free workspace under your custom domain will not be charged.
There isn't a limitation on how many workspaces you can create under your custom domain.
Create New Workspace
You can manually create the workspace for your customer by click the “+New workspace” button at the top right corner.
You will just need to put the email in
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And then you will need to provide the workspace name, user name, and set a default password.
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If you don’t them to verify their email. you can turn off the “ Require Email Verification”. If you turn it off, then the user can login directly.
If you turn the require email verification off, then your customer will receive an email verification, they will need to click the link in the email to login for the first time.
Manage your workspace
In the workspace tab, you can see all the workspaces under your custom domain, including free workspace and paid workspaces.
You can filter them by Free workspace, or paid workspace.
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And also you can filter by the workspace name, workspace ID(which you can find your workspace ID in the workspace settings), and also owner email.
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Point 1: You will be able to see clearly, which plan the workspace is on. If no plan is shown, then the workspace is on the free plan. Also, you will be able to see the current billing period under the name of the plan.
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Point 3: You can switch the workspace on or off auto renew. If the auto renew is on, at the end of the billing date, we will automatically charge for this workspace.
UChat will deduce the amount automatically from your credits/wallet.
If the auto renew is off, then 3 days after the end of the billing cycle, the workspace will be downgraded to free plan. If the bot user is more than 200(free plan limits), extra bot users will NOT be deleted.
You can also turn the auto renew on/off through Partner API. You can find more information about partner API in your partner settings.
Enable auto renew API Call:
https://www.uchat.com.au/partner-api#/Partner%20Management/partnerEnableAutoRenew
Disable auto renew API Call:
https://www.uchat.com.au/partner-api#/Partner%20Management/partnerDisableAutoRenewAs a partner, you can set up a webhook to listen to the “overdue” event, and then send automation reminders to yourself and customers as well.
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It will show your own plan, you can customize up to 3 different plans for your customer under your custom domain.
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First of all, it will show what plan the current workspace is on, and then you can have the option to change plans or downgrade to a free plan.
Add-on Options
Also you will be able to see the add on options below, you can add extra members, extra bots, extra bot users to the current workspace.
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If the workspace have purchased any add-ons, you should be able to see it directly in the workspace list page.
Delete Workspace
In the workspace list page, you can delete the workspace.
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But you can only delete free plan workspace. If the workspace is still on the paid plan, you will need to downgrade to the free plan first.
Unfortunately for now, you can’t delete the user from your white label platform. You will need to submit a ticket to our support email at ticket@uchat.com.au to delete the user.
Audit Logs
We have added audit logs for the important actions in the customer’s workspace, like login, logout, delete, and added extra bot, etc.
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