UChat introduced mobile apps for android & iOS, in this help documentation, we will show you how to use the mobile app with UChat seamlessly.

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You can download the mobile app from the link below or search “UChat live chat” in AppStore, or search “UChat” in Google Play.

iOS download link: Apple App Store

Android download link: Google Play Store

Download the non-UChat Branded mobile app - UChat partner only.

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If you have set up your SMS & email provider, you will be able to send SMS and email to the user in the mobile apps & in our live chat window.

Assign the conversation

Assign the conversation in the flow builder

After you use the “Talk to human/Pause automation” action in the flow builder, it will pause the bot, and then activate the live chat.

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You can find the “assign to agent” action in the basic actions, and then you can select the team members you want to assign to.

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You can set up your own rules to assign the conversation once the user “pauses the notification”, for example, you can use “Split” to randomize and assign the conversation/tickets.

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You can also assign the conversation according to the time & week of the day.

You can also assign the conversation based on the selection the user makes in the bot. For example, they want to reach out to different departments of your business.

Assign the conversation in the live chat window

In the live chat window, you can first check the “unassigned” and “all” conversations, and also the conversation assigned to you.

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If you go to the unassigned conversation, you can click the “icon” on the live chat, and you can then select your team member to assign this conversation.

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Assign the conversation in UChat mobile app

You can also assign the conversation in our mobile app, you can select the “unassigned” conversation from the top right corner.

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Then it will pull out all the unassigned conversations, you can swipe the conversation to the left and then select the “assign” action to assign to one of your team members.

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You can also click into the conversation, and then select the top bottom right “...”, this will pop up more options for the current user.

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And then you can select “Assign” and then select the team member.

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Switch between inbox & done folder

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