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After you create the omni channel, you will be able to find the webchat Widget from the left side bar.
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WebChat Widget Setting
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Once you have located your widget you can press the pencil icon on the right of it to edit and customize the webchat widget to your liking.
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Allow Emoji Picker -› let users pick from pre-set emojis
Allow Upload Attachments -› let users upload documents, images and or videos
Allow users to end chat -› this option will allow the user to close the chat conversation.
Allow popup Chat Window -› this allows users to change the chat widget into a pop up which results in a bigger display of the chat
Allow to Continue Chat in Mobile -› Users can scan a qr code to continue the conversation on their phone. Smooth experience if they start on a computer and want to continue the conversation with your business while being in the road
Enable Text Typing Effect → This will allow the response to show up word by word, if this is disabled, then the response will show up at once immediately.
Whitelist domain
In order to display the widget on your website, you will need to whitelist your domain. You only have to add your root domain and all subdomains that you may have will automatically be recognized;
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The display style option will give you multiple ways of using the webchat on your website. Let’s take a look at the different options;
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We have 3 5 main sections you can customize:
Style
Design
Install code
Set Custom User ID
Custom CSS
Style
You have 4 different styles to choose from as to how you would like to use the webchat channel on your website.
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https://www.youtube.com/watch?v=Iaz06T9iUsg
Custom CSS
You can add your own custom CSS to customerize the web chat interface.
You can find the webchat widget CSS selectors here:
Advanced Section
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