UChat introduced mobile apps for android & iOS, in this help documentation, we will show you how to use the mobile app with UChat seamlessly.

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You can download the mobile app from the link below or search “UChat live chat” in AppStore, or search “UChat” in Google Play.

iOS download link: Apple App Store

Android download link: Google Play Store

Download the non-UChat Branded mobile app - UChat partner only.

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And then you can select “Assign” and then select the team member.

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Switch between inbox & done folder

Inbox & done folder is a nice way for you to organize the conversations. You can “mark the conversation” as done if the ticket is resolved.

Switch in the flow builder

You can use the “mark conversation open” & “mark conversation done” action in the basic action to switch the conversation between the inbox & done folder. Please note this doesn’t have anything to do with pause/resume automation.

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Switch in the live chat

In the live chat window on the UChat desktop, you can click the icon below to mark the conversation as done.

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And if you click the inbox dropdown, you can switch to the done folder for all the conversations.

Switch in the mobile app

You can switch between inbox/done right from the navigation, as per screenshot below:

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If you click into the conversation, you can find the “Reopen” & “Done” at the top of the navigation, you can easily switch between the inbox & done folder.

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Pause/Resume automation

Live chat with customer

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