UChat introduced mobile apps for android & iOS, in this help documentation, we will show you how to use the mobile app with UChat seamlessly.

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You can download the mobile app from the link below or search “UChat live chat” in AppStore, or search “UChat” in Google Play.

iOS download link: Apple App Store

Android download link: Google Play Store

Download the non-UChat Branded mobile app - UChat partner only.

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If you hide the messages from the bot, then it will only show the live chat with the contacts, all the bot engaged conversations will be hidden.

Easily manage contacts

You can also easily manage all the contacts you have in your chatbot.

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Point 1: You will find the 3 icons under the contact, that will show up the gender, email or phone number status of the user.

Also, you will find the social channel icon at the bottom right of the contacts.

Point 2: You will see the last engaged time with the user, please note different social channels have different windows through that you can contact the user.

Point 3: you will be able to filter the contact by various rules.

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You can filter the contacts by tag, custom field, Channel, phone number, email, and interaction within the 24-hour window, or if they opt-in email or SMS.

If you click into the contacts, you will find more details about the contacts.

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In the general tab, you will find the phone number, email, created time, subscribed time, last interaction time, last seen, and also the opt-in status for email & sms.

You can also easily update the phone number and email.

You can also switch different tabs to check the notes, tags, and custom field of the user. You can delete the tags, or make changes to the user custom fields.

If you click the green chat icon at the bottom right, you will be redirected to the conversation with the contact.

You can start a conversation with the user if you want. You can send SMS or email to the user if they are out of the contact window.

You can manually pause the automation right under the contact profile image.

Push notifications

Switch workspaces/bots

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