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The workspace will be paused if the add-on isn’t renewed on time.

Cancel the paid add-on

In the previous section, we have discussed the user need to purchase the points and use those points to purchase add-on, and also need to keep the auto-top up option enabled.

If the user don’t need the add-on anymore, and they want to cancel the add-on, what is the process?

The user need to contact the support and then partner will need to remove the add-on manually for now.

The partner need to go to “White label settings”, and then go to “Workspaces”, and select the workspace they want to remove add-on, and then click “Change plan” as per the screenshot below

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You can scroll down from the popup window, and then you will see the existing purchased add-on.

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You can delete the add-on that the customer don’t need.

Video Tutorial

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