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Table of Contents

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Info
TIP - You might want to create a flow first, then open the flow side by side when you read the following instruction (Facebook flow used as an example).

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On the top, there is a navigation bar. From left to right there are:

Part	Usage
"Demo Account"	current workspace, click to go back to UChat dashboard
"UChat Support"	flow type and flow name, click to go back to "All Bots"
"Main Flow"	current sub flow
"Preview"	preview the current subflow from the Start Step
"Build a bot..."	tutorial video widget
"Joyce"	current user, click for user settings, support and logout

Note
Preview Feature - Please note that "Preview" feature is not supported in all channels. Channels support "Preview": Facebook, Telegram, WhatsApp, Line and Viber. For channels without Preview, search "talk to bot" in the documentation.

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On the left-hand side, there is a sidebar. From top to bottom there are:

Section	Usage
Flow Builder	build subflows here
Flows	manage all your subflows
Analytics	bot data analysis
Live Chat	inbox for all the conversations, make a human reply here
Bot Users	manage bot user profile. import, export, search or delete bot users
Automation	manage keywords, sequences, triggers and comments
Contents	manage custom fields, tags, OTN, personas, user menus and customer feedback
Tools	manage error logs, draft version tester, bot admins, widgets, multiple language and shortcuts, Facebook Ads, inbound webhooks
Broadcasts	send/manage broadcasts
Settings	(some are owner only) manage bot users limit, Facebook greeting text, chat widget customization, ice breakers and authorized websites

Note
Note - Features in Automation, Contents, Tools and Settings can be different from channel to channel. In Settings, usually owner can see all the settings like bot user limit while admin and member only see part of them.

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Apart from those in the above screenshot, there are a couple of more tips for using the flow builder:

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