WhatsApp Channel Common Errors
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Error: “Media upload Error”
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https://www.youtube.com/watch?v=m9ZQa9cE_Wc
Error
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You might see the error code:
(#131008) Required parameter is missing Parameter of type text is missing text value
Reason:
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28: Resolving timed out after 10000 milliseconds
So when we call meta API to send the message through their API, it takes longer then 10 seconds. That’s the default timeout settings from meta.
In this scenerio, it might be meta server is slow to respond or UChat server is having issues. You can check meta API status page first, if there isn’t any outage, reach out to UChat support.
Meta API status page:
https://metastatus.com/
Error: “Required parameter is missing - Error code 131008”
You might see the error code:
(#131008) Required parameter is missing Parameter of type text is missing text value
Reason:
The request is missing a required parameter.
Solution:
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This error means the template don’t exist The template does not exist in the specified language or the template has not been approved.Make sure your template has been approved and the template name and language locale are correct. Please ensure you follow message template guidelines.or the template has not been approved.
Make sure your template has been approved and the template name and language locale are correct. Please ensure you follow message template guidelines.
Error: “(#131053) Downloading media from weblink failed with https code 401, Unauthorized”
This error arises when a 3rd party storage (Cloudinary, S3 etc) is integrated and a file is shared using a flow without the required permissions resulting in files of certain formats not being delivered to users.
To resolve this, either disconnect your storage integration or enable the settings that allow us to share the files.
Below is an example from cloudinary;
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Error: “(
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#100) "Cannot migrate phone number: The WhatsApp destination account must have webhooks set up.”
This error arises when a 3rd party storage (Cloudinary, S3 etc) is integrated and a file is shared using a flow without the required permissions resulting in files of certain formats not being delivered to users.
To resolve this, either disconnect your storage integration or enable the settings that allow us to share the files.
Below is an example from cloudinary;
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number is ported/migrated from a service provider to Cloud API or vice versa while connecting to same bot. You will get this error when trying to Register the number using whatsapp embed signup.
In order to resolve this, pause and resume the current bot, then try again.