Triggering Automation When an Agent is Assigned
Introduction:
we will demonstrate how to trigger automation when a live chat agent is assigned to a bot user. This can be done within a flow or in the live chat interface.
Use Case to Explain the Scenario:
Creating a Flow:
Start by creating a simple flow where the user is asked if they want to contact support.
If the user responds "yes," assign a live chat agent to the conversation.
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Setting Up the Automation Trigger:
Navigate to
Automations>Triggers.Create a new trigger by selecting
Chat assigned to an agent.Enable the trigger and save it.
The new trigger will appear at the bottom of the list.
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Tigger Subflow:
Set up the sub-flow according to your requirements.
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Testing the Trigger:
You can see the trigger working in the live chat
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