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The webchat widget allows you to seamlessly redirect users to multiple platforms such as WhatsApp, Facebook Messenger, Instagram, Telegram, and more. This feature ensures that users can connect with you through their preferred channels, enhancing their overall experience.
How It Works
When a user visits your webchat widget for the first time, they will be presented with a Get Started button, along with various channel options. These channels are integrated via Omni Channels.
If a platform like WhatsApp is linked to an Omni channel, and the user clicks on the WhatsApp icon instead of the Get Started button, they will be automatically redirected to that platform. This functionality is specific to Omni channels, allowing for a smooth transition between different communication platforms.
Where to Find It
To enable this feature, follow these steps:
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