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You can also filter the items based on their current status. Currently the above shown status are available to be used.
Views Permission for Members
With the new Views Permission feature, owners and admins now have the option to hide certain views in the Tickets section, like the “All Items” view. This allows you to control what your team members see, ensuring only the selected roles have access to all ticket details if needed.
Default View
By default, members can see all available views, including “Assigned to me,” “Done,” “Not Done,” “Status,” and “All Items.” Additionally, you can create more views. This setup gives full visibility and flexibility for members to track and manage tickets as needed.
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Hiding the “All Items” View
One of the key features in this update is the ability to hide the “All Items” view from specific members. When creating or editing a list, you can choose to limit this view so that only selected roles have access.
For example, if you choose to hide the “All Items” view from an admin, they won’t be able to see the “All Items” view.
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Now, with the “All Items” view hidden, the designated admin will no longer see a complete list of tickets.
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Hiding Specific Views
Beyond the “All Items” view, you can also choose to hide other specific views, like “Not Done.”
For instance, if you hide the “Not Done” view from a particular admin, they won’t see tickets that haven’t been completed.
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Now, with the “Not Done” view hidden, the admin no longer sees any uncompleted tickets.
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With these view permissions, you can easily manage visibility to make sure members only see what they need.
Remember, only owners or admins can set these permissions, so ensure you have the right access level to make these adjustments!
Fields
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Fields option allows you to add or remove or mandate a certain fields at the time of adding an item to the list. You can use the pre existing fields as well as available System fields as well as the Custom fields.
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