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By default, members can see all available views, including “Assigned to me,” “Done,” “Not Done,” “Status,” and “All Items.” Additionally, you can create more views. This setup gives full visibility and flexibility for members to track and manage tickets as needed.
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Custom Chart Titles in the UChat Ticket View
Custom chart titles help make ticket metrics more intuitive by clearly indicating the purpose of each chart. This improves visibility and makes it easier for users to quickly interpret data without needing additional explanations, thus enhancing overall productivity in ticket management.
Step by step guide to configure this feature:
1. Access the Tickets Section
From the UChat Dashboard, navigate to the sidebar and select Tickets.
This will open a list of ticket projects that you manage or track.
2. Select Your Project and View
In the Tickets list, locate the project for which you want to set a custom chart title.
Click on Views next to the project name to open the available views.
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3. Edit the View Settings
Find the specific view (e.g., "Assigned to me") where you want to apply a custom chart title.
Click the Edit icon (pencil icon) to open the Edit View settings for this view.
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4. Choose the Chart Layout
In the Edit View settings, you will see options for layout.
Select Chart as the layout type to enable chart settings.
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5. Configure Grouping (Optional)
Use the Group By dropdown to organize data within the chart based on specific criteria, such as Status or Assignee.
This grouping option helps further structure the data within your custom chart.
6. Set a Custom Title
In the Current Items Chart field, type in your desired title.
For example, you could use titles like "Open Tickets by Status" or "Tickets Assigned to Me" to match the chart’s purpose.
7. Apply and Save Changes
Click Save to apply your custom chart title and view settings.
Repeat steps 5 and 6 for the New Items Chart and Change Logs Chart if you wish to set custom titles for these as well.
8. Checking the Chart Title configured
After setting and saving your chart title, you will be able to see the configured name displayed on the chart. Below are an example:
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By following these steps, you should be able to easily customize your chart titles, providing a more informative and professional visual experience for your users when they are using the Tickets Feature.
Hiding the “All Items” View
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