We introduce Collaborators, a feature designed to enhance teamwork, improve response time, and provide more efficient customer support.
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Why Use the Collaborator Feature?
This game-changing feature allows you to:
Up to 5 users can now work on the same conversation simultaneously
Boost teamwork by enabling multiple agents to collaborate.
Improve response time for customer queries.
Provide efficient customer support, especially when team input is necessary to resolve issues.
How to Enable the Collaborator Feature
Navigate to Workspace Settings.
Scroll down to find the Collaborator Settings and toggle it ON.
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How to Use the Collaborator Feature
Open any chat or conversation.
On the right sidebar, just above the user profile, click the “Add Collaborators” button.
Add the agents who need to collaborate on the conversation.
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New Filters for Collaborative Conversations
Previously, UChat offered filters like “All Conversations” and “Assigned to Me” Now, there’s a new filter specifically for collaborative conversations: “Collaborating”
Select this filter to view conversations where you’re a collaborator but not necessarily the primary owner.
This helps team members quickly identify and manage shared conversations.
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Collaborator Management Actions
Navigate to Basic Actions to:
Add a Collaborator
Remove a Collaborator
Remove All Collaborators