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Omnichannel gives you the ability to create 1 single bot and connect it to all channels supported in omnichannel.
Currently, there are 8 10 different channels but as we keep adding more you will be able to connect these as well.
The channels supported:
WhatsApp(Either meta Cloud API or BSP)
So where you first needed 8 10 chatbots to each connect to their own channel you can now do the same with just 1 chatbot!
Unlike separate channels like Facebook, WhatsApp, Telegram and so on, you have 1 omnichannel per workspace. This might be subject to change in the future but keep this in mind for now when connecting your channels.
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Please note, one workspace can only create one omni channel. |
How to create a chatbot in omnichannel
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You can unlink them at any time by pressing the button on the right-hand side.
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How to create an omnichannel flow
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Every block when hovering over it will show the available channels by displaying the icons of those channels at the top. See this demo video about how to check feature availability (opens new window)availability.
You can also reference the same icons when inserting a node into the flow builder
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