Welcome to the world of SMS chatbots! These bots provide a direct and efficient way to communicate with your audience via text messages, opening doors to enhanced customer engagement and streamlined communication.
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Introduction to SMS Channels:
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You can find more information about question node in the below video:
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Blacklist Feature in SMS Channel
UChat now allows its users to add bot users to blacklist. Once added to the blacklist, no messages can be sent to these users.
The advantage of this feature is that it frees you of the worry of accidentally messaging a user that does not want to be contacted, saving you from violating any TCPA regulatory laws.
Feature
Note: This feature is only available on SMS bots
Black List Actions
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The Blacklist Actions can be found in the Advanced Actions section of the action node.
Search From Blacklist
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This action is used to search for users which are already present inside the blacklist using their phone numbers.
The black list can also be studied from the Tools section, under blacklists tab:
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Add To Blacklist
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This action allows you to add bot users into the black list using their phone number
Remove From Blacklist
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This action allows you to remove bot users from the black list using their phone number
Exporting Blacklist
You can export the botusers inside the blacklist from the tools section. The resultant file will be a CSV.
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Matched In Blacklist - Trigger:
If a user tries to contact you again, or enters a system when they are already inside the black list, you can use this trigger to execute different conditions and actions.
The trigger will monitor all the bots in the workspace. You can set this trigger in one of the bots to handle exceptions.
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You can set this trigger by going to the Automations tab and selecting “Matched In Blacklist” from the drop-down.
Common Errors in SMS Channel
SMS message isn’t delivered
If you have using Twilio for the SMS channel, and you find that the message isn’t deliveried.
You can follow the below checklist:
Check error log in UChat
Check error log in Twilio
Make sure Geo-permission is enabled in your Twilio account
Sometimes, you need to enable the Geo-Permission in your Twilio account, you need to select the regions and countries you will allow to send the message.
Please find more details about how to send international SMS message & enable geo-permission in your Twilio account:
https://support.twilio.com/hc/en-us/articles/223181108-How-International-SMS-Permissions-work