UChat introduced mobile apps for android & iOS, in this help documentation, we will show you how to use the mobile app with UChat seamlessly.
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With the UChat mobile app, you can:
Assign the conversation to yourself or team members, and build your ticketing system. Seamless integrates right in the flow builder with the “assign team member” action.
Easy to pause/resume automation, easy to switch between inbox & done folder, so that you can always keep track of the tickets
Re-engaged with your customer: you can send template messages or SMS & email to reach customers that are out of the 24-hour window.
Easily manage contacts: You can get all the contacts from different social channels in one place, you can filter the contacts based on tags, custom fields or channels, and even edit tags or user custom fields.
Push notifications: You can easily turn on or off the push notifications, and also select the ringtone you like, always get in touch with your contacts.
We will talk about the details one by one.
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Download the UChat mobile app
You can download the mobile app from the link below or search “UChat live chat” in AppStore, or search “UChat” in Google Play.
iOS download link: Apple App Store
Android download link: Google Play Store
Download the non-UChat Branded mobile app - UChat partner only.
UChat offers our partners to use non-UChat branded mobile apps to use for free.
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Learn more about It will have the same features as our main mobile app.
You can download or redirect your user to download the white label mobile through the link below:
For the android device, you can also download APK file directly from here.
Features of Mobile App
Set up your live chat settings
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If you select the mobile app, it will send the push notification to the mobile app, if you select the intercom, then it will send the push notification to the intercom.
Switch workspaces/bots
In UChat, we support you to create or join multiple workspaces, you can easily switch the workspace and chatbot from the settings.
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Switch Language
You can easily switch to different languages, currently, we support:
English
Chinese
French
Portuguese
Spanish
You can make the changes as per the screenshot below
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Submit suggestions or bugs
If you are facing bugs or have suggestions to help us improve, please submit your question or suggestions in the feedback section.
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