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The whole process will be:
connect Google account
create agent, build flow & test
verify agent
launch chatbot
go live
Connect Google Account
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Follow steps 1, 2 and 3 to connect to your Google account.
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Note - Please note that this Google account must have access to the business (either owner or manager). For agency, you will need to be invited to be the manager of your client's business. |
After the connection, in the above screenshot:
click "Sync Locations" to pull all the businesses that associate with this Google account, whether they are verified or not.
create agent then create flow
scan the QR code or visit the URL link to test the bot in Google Map
Create Agent
Click "Create Agent", fill in the profile information including:
phone number
website address (same as your business website address)
privacy policy URL
timezone
logo
entry points (local, non-local, both local and non-local)
welcome message
offline message
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TIP - If you get an error saying that fails to create an agent because the location is not verified, try to click cancel and refresh the page. The "Create Flow" button will show. |
Local or Non-Local
Type | Agent Verification Process | Entry Points |
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Local | Automatically | Google search & Google map |
Non-Local | Manual Process | Google search, Google map, site links, answer card, website buttons etc |
Build Flow & Test the Bot
When your agent is created, click "Create Flow" to start building your bot. Check "Flow Builder" documentation for how-tos.
Verify Agent
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IMPORTANT - Build and test everything before you request an agent verification. Because once verified, it's very difficult to change the agent information. You will need to contact Google yourself. |
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Before you send the request, check this:
Did I choose what suit my business best, local or non-local?
Am I happy with all agent information like logo, contact phone, etc?
Do I have a contact email that shares the same domain as my website?
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Click the button next to the "Open Flow" button, then click "Verify Agent".
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While for a non-local business, after submitting the request, you will receive 2 emails from Google. One email asks you to reply for approving UChat to help with the bot automation in a specified format (security key needed). Another email will give you the security key. It will take you a few days (up to 7 days) to get your agent verified.
Launch Agent
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When your agent gets verified, click "Launch Agent" and a chat button will show with your business after 4-6 hours. You will see the green "Launched" label.
Unlaunch Agent
If you wanted to stop the bot automation, click the green "Active" button under status. And to stop showing the bot with your business, you need to unlaunch your agent.
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To launch it again, just click on "Launch Agent" again.
Talk to Google Bot
Before you launch your bot, goto *Google section on your UChat dashboard. Visit the Test Url or scan the QR code to talk to the bot.
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