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As mentioned previously, workspace is to be seen as a team while members/users are the people working in the team.
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Only live chat to the customers
Have limited access to boards
Live Chat Supervisor has limited access to the account. A live chat agent can
Only live chat to the customers
Assign live chat to different live chat agent
Access the analytics section (Custom events and reports, other analytics such as webhooks not included)
Access to boards
Member has limited access to the account. A member can
View and edit all flowsView analytics
Access to all Analytics
Admin has limited access to the account. An admin can
Have all features with Member
Manage channel connections (add numbers, agents, connect pages, etc)
Manage all integrations
Manage the ecommerce e-commerce system
Manage templates
Manage mini-apps
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The owner has full access to the workspace. Owner can
Have all features with Admin
Manage workspace profile
Manage members in the workspace (invite, delete, edit role)
Manage subscription and payment
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