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  1. New Lead

  2. Contacted

  3. Demo Scheduled

  4. Proposal Sent

  5. Closed Won

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Creating a Board

Under the Flow Builder Menu, towards the left-hand side, we can find the feature “Boards” just below the “Bot Users” function, and it’s almost the middle of the page.

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Below you can see we have deleted the 5th Column - Closed Lost

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Using Boards

Now let’s see, how to use this Boards Section.

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Visual Flow Builder

We shall show the Visual Flow Builder

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In this way, the Board parameters can be set when a Calendly Appointment is done.

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Live Chat

The other way of Changing the Board Parameters is going to the Live Chat . In Live Chat, select the User and at the right hand side list, at the bottom, you can see the Board Function.

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After the Changes have been done at the Live Chat as above, we can see the changes happened in the Board page as below:

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Bot users overview

One last way of accessing the Board feature is through the Bot Users.

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In this way, you don’t have to move or export the context towards a CRM system like Hubspot . You can alone create your own sales pipeline. You can create a new Board for appointment systems.

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Limitations of Boards Feature:

In one workspace we can only have one Board. In this Board, we can have a maximum of 20 Columns.

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