Page Comparison

Settings

Explanation

Disable Enter Key to send message

By default pressing Enter Key sends a message inside livechat. You can disable this to let Enter key change the cursor to a new line

Disable Reassign conversation by agent

Enabling this setting will stop agents from re-assigning a conversation from them to another agent and vice versa

Any incoming messages reopen the conversation if status is Done or Pending

Enabling this will allow any reply coming from the user to move into Open status regardless if it's Pending or Done.

Hide Icon - User Tags

Hide User Tags from live chat bot user overlay

Hide Icon - Labels

Hide Labels from live chat bot user overlay

Hide Icon - Subscribed Sequences

Hide Subscribed Sequences from livechat bot user overlay

Hide Icon - Shop Orders

Hide Orders from live chat bot user overlay

Hide Icon - Calendar File Generator

Disable generating Calendar file from live chat icon tray

Hide Icon - Send Subflow

Disable sending subflows from live chat icon tray

Hide Icon - Agent Assist

Disable Agent Assist from live chat icon tray

Show Icon - Custom URL

Enables Custom URL feature on live chat icon tray

Hide System Message - All

Hides System Messages from Live Chat for all workspaces members

Hide System Message - Live Chat Agent, Live Chat Superviser

Hide System Messages from agents and supervisors only

Enable Closing Notes

Enable closing notes for agents

Closing Note Category Is Mandatory

Mandates agents to enter closing note category when moving to Done

Prepend Agent Name To The Message Send By Agent (Whatsapp)

On Whatsapp, Name of agent is prepended when a messages sent from agent

Show only last 4 digits from phone number in livechat - Livechat agent, Livechat supervisor

Masks the phone number of users with *s with only last 4 digits visible. This filter applies to agents and supervisors only. Main usage is privacy from agents