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Check the below video to set up the Jivo Chat as a live chat agent step by step.
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How to set up step by step(screenshot):
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And now, we have set up the connection. we are ready to move to the next step. If the webhook from both sides is set up properly, once you click save in UChat, you will see the “Verified” in the live chat integration as per the screenshot below.
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Set up a live chat agent to Jivo Chat(verified) in your channels
In every of channel UChat support, you can use Jivo Chat to handle the live chat. If you set up properly as per the instruction below, once you pause the automation in the flow builder, and then all the following conversations will send to Jivo Chat agents.
So in the channels, you can go to the “settings”, and then go to the “Live Chat” tab, and select “Jivoe Chat” from the dropdown list of Live chat integration.
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Please note that, the Jivo Chat should be verified, It won’t work if the status is unverified.
Use Pause automation + Live Chat notification in the flow builder
This is the last step to set up the live chat transfer to Jivo Chat. In any of the flow builder, you need to first use the “Pause automation” in the basic action, and then connect with “Live Chat notification” in the flow builder, and then all the live chat will send over to Jivo Chat.
You can use this in any of the 12+ social channels we support.
Here is a screenshot of the flow builder.
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