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Check the below video to set up the Jivo Chat as a live chat agent step by step.

Widget Connector
overlayyoutube
_templatecom/atlassian/confluence/extra/widgetconnector/templates/youtube.vm
width560px
urlhttps://www.youtube.com/watch?v=vzLhBlW9CFk
height300px

How to set up step by step(screenshot):

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