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TIP - You are allow to pass on a JSON variable in the ref payload but base64 encode and decode are needed before and after this. See base64 operations in Set Custom Field. |
WhatsApp Notification
To send a WhatsApp notification, you will need to set up your WhatsApp integration first.
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You can select your WhatsApp account to send messages to the user. Make sure the receiver's number contains the country code.
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Important Note: The recipient must be engaged within a 24-hour window. otherwise the message might fail to deliver. |
Video Tutorial
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WhatsApp Template Notification
To send a WhatsApp notification, you will need to set up your WhatsApp integration first. Additionally, ensure that you have a verified payment method added to your number.
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You have to select the template message and fill in the parameters. if you are using the quick reply button you will get two options When the quick reply button clicked
User A engaged with the bot. User B is the admin, we want to notify. So when user A engages with the bot, and reaches that WhatsApp template notification and the template has a button. If it is sender continues, once the user B admin receives the message and clicks the button, user A will continue to the next step. If it is receiver continues, Once user B receives the notification and clicks the button, user B will continue to the next step. |
Telegram and Viber Notification
Similarly, to send a Telegram notification, you will need to setup your Telegram integration first.
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Select the Bot then filter your users by User ID, Email, Phone and User NS.There is no 24 hours restriction.
Similarly, to send a Viber notification, you will need to setup your Viber integration first. Viber Notification is the same as Telegram Notification.
Video tutorial
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Facebook Notification
To send a Facebook notification, you will need to set up your Facebook integration first. Same as Telegram or Viber with the added feature of sending messages based on different tags for delivery assurance.
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Default means that there is no tag. You need to select the correct tag, and the user must be within the 24-hour window. If the user is outside of the 24-hour window, the message will not be delivered.
Live Agent Notification
You have to write the notification text and it will appear in Live Chat.
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You must have a live chat integration set to receive the message, and only the selected live chat integration provider will receive the message.
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