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Success: Returns a
200 OKstatus with a message confirming all scheduled messages have been removed.Error: Returns an appropriate error code if the user Ns is not found or if the request fails.
Find Bot Users by Phone
Search users via bot or workspace. Input the user's phone number to locate their profile.
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Find Bot Users by Email
Search users via bot or workspace using their email address.
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Find Bot Users by User ID
Locate a user across the bot or workspace using their unique user ID.
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Merge Bot User
Merge a secondary bot user into a primary (current) bot user.
All relevant data from the secondary user will be transferred to the primary user.
You can delete the secondary user after merging or retain their profile.
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List Labels
Retrieve all labels assigned to a specific user.
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Check Has Label
Check whether a specific label is assigned to a user. Enter the label name to verify if it is associated with the user.
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Add Label
Provide the label name and assign it to the target user.
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Remove Label
Remove a specific label from a user. Input the label name to disassociate it from the user.
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Remove All Labels
Remove all labels assigned to a user.
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Get Chat Message
Retrieve a specific chat message using its message ID (MID).
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List Closing Notes
Retrieve all closing notes associated with a user.
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Append Assistant Message to AI Agent Messages
Whenever an AI response is generated outside the AI agent, they do not automatically get stored in the AI agent’s message history. To address this, a new action has been added under the Bot User API section, allowing developers to manually insert these responses into the AI message history. Use the new Append Assistant Message to AI Agent Messages action to add it to the relevant chat history.
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| Info |
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Note: This action will store messages in the live mode, not in the testing. |
Here you can see how it looks as an example:
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