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Please note, regular users can also sign up under your custom domain if your signup link is publicly available.
If you have set up your custom domain, your sign up link should be something like:
https://yourcuustomdomain.com/register
Every workspace will start 14 days free trial, access to all pro features, and no credit card required.
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Also, free workspace under your custom domain will not be charged.
There isn't a limitation on how many workspaces you can create under your custom domain.
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In the workspace tab, you can see all the workspaces under your custom domain, including free workspace and paid workspaces.
You can filter them by Free workspace, or paid workspace.
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And also you can filter by the workspace name, workspace ID(which you can find your workspace ID in the workspace settings), and also owner email.
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Point 1: You will be able to see clearly, which plan the workspace is on. If no plan is shown, then the workspace is on the free plan. Also, you will be able to see the current billing period under the name of the plan.
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Point2: You will be able to see the limits of the bot users, members & bots the workspace currently has.
If there are any add-ons for the current workspace, you will see them in RED color below the regular plan.
As you can see in the above screenshot, the workspace ID 8284 has added an extra 1 member, so total of 6 members, added an extra 1 bot, so total 2 bots, added extra 10000 bot users, so total 11000 bot users.
Pause workspace
If you go to your white label settings, and then workspaces, and then you will see the screenshot below:
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If you switch the active to pause, and then this workspace will be paused.
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it will show up like this once it’s paused.
Once the workspace is paused, the user will see the screen below if the login their workspaces.
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Basically, the workspace will be read only, the bot will be paused, they can’t do anything about it. They will need to contact support to active the workspace.
Pause workspace through API
We have updated our partner API, now you can pause or active the workspace through the API below:
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Pause Workspace Video Tutorial
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Auto Renew Setting
Point 3: You can switch the workspace on or off auto renew. If the auto renew is on, at the end of the billing date, we will automatically charge for this workspace.
UChat will deduce the amount automatically from your credits/wallet.
If the auto renew is off, then 3 days after the end of the billing cycle, the workspace will be downgraded to free plan. If the bot user is more than 200(free plan limits), extra bot users will NOT be deleted.
You can also turn the auto renew on/off through Partner API. You can find more information about partner API in your partner settings.
Enable auto renew API Call:
https://www.uchat.com.au/partner-api#/Partner%20Management/partnerEnableAutoRenew
Disable auto renew API Call:
https://www.uchat.com.au/partner-api#/Partner%20Management/partnerDisableAutoRenewAs a partner, you can set up a webhook to listen to the “overdue” event, and then send automation reminders to yourself and customers as well.
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It will show your own plan, you can customize up to 3 different plans for your customer under your custom domain.
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First of all, it will show what plan the current workspace is on, and then you can have the option to change plans or downgrade to a free plan.
Add-on Options
Also you will be able to see the add on options below, you can add extra members, extra bots, extra bot users to the current workspace.
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