UChat introduced mobile apps for android & iOS, in this help documentation, we will show you how to use the mobile app with UChat seamlessly.
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With the UChat mobile app, you can:
Assign the conversation to yourself or team members, and build your ticketing system. Seamless integrates right in the flow builder with the “assign team member” action.
Easy to pause/resume automation, easy to switch between inbox & done folder, so that you can always keep track of the tickets
Re-engaged with your customer: you can send template messages or SMS & email to reach customers that are out of the 24-hour window.
Easily manage contacts: You can get all the contacts from different social channels in one place, you can filter the contacts based on tags, custom fields or channels, and even edit tags or user custom fields.
Push notifications: You can easily turn on or off the push notifications, and also select the ringtone you like, always get in touch with your contacts.
We will talk about the details one by one.
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Download the UChat mobile app
You can download the mobile app from the link below or search “UChat live chat” in AppStore, or search “UChat” in Google Play.
iOS download link: Apple App Store
Android download link: Google Play Store
Download the non-UChat Branded mobile app - UChat partner only.
UChat offers our partners to use non-UChat branded mobile apps to use for free.
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Learn more about It will have the same features as our main mobile app.
You can download or redirect your user to download the white label mobile through the link below:
For the android device, you can also download APK file directly from here.
Features of Mobile App
Set up your live chat settings
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If you hide the messages from the bot, then it will only show the live chat with the contacts, all the bot engaged conversations will be hidden.
Easily manage contacts
You can also easily manage all the contacts you have in your chatbot.
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Point 1: You will find the 3 icons under the contact, that will show up the gender, email or phone number status of the user.
Also, you will find the social channel icon at the bottom right of the contacts.
Point 2: You will see the last engaged time with the user, please note different social channels have different windows through that you can contact the user.
Point 3: you will be able to filter the contact by various rules.
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You can filter the contacts by tag, custom field, Channel, phone number, email, and interaction within the 24-hour window, or if they opt-in email or SMS.
If you click into the contacts, you will find more details about the contacts.
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In the general tab, you will find the phone number, email, created time, subscribed time, last interaction time, last seen, and also the opt-in status for email & sms.
You can also easily update the phone number and email.
You can also switch different tabs to check the notes, tags, and custom field of the user. You can delete the tags, or make changes to the user custom fields.
If you click the green chat icon at the bottom right, you will be redirected to the conversation with the contact.
You can start a conversation with the user if you want. You can send SMS or email to the user if they are out of the contact window.
You can manually pause the automation right under the contact profile image.
Push notifications
If you set up the live chat to mobile apps. So every “pause automation” will stop the automation, and then the messages following the action will trigger the live chat to your mobile app.
As long as you don’t log out of your mobile app, you will receive a push notification about the live chat.
After you click on the notification, it will take you to the conversation right away.
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You can easily switch on/off the push notifications.
Also, you can go to the settings to manage your push notification settings.
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Also, we have built an action in the flow builder, you can trigger push notification to the mobile app or to the 3rd party live chat agent you are using.
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You will find this action in the action - Notifications.
Please note, that this will send a push notifications to the live chat solution you chose under the live chat settings.
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If you select the mobile app, it will send the push notification to the mobile app, if you select the intercom, then it will send the push notification to the intercom.
Switch workspaces/bots
In UChat, we support you to create or join multiple workspaces, you can easily switch the workspace and chatbot from the settings.
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Switch Language
You can easily switch to different languages, currently, we support:
English
Chinese
French
Portuguese
Spanish
You can make the changes as per the screenshot below
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Submit suggestions or bugs
If you are facing bugs or have suggestions to help us improve, please submit your question or suggestions in the feedback section.
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