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By following these steps, you should be able to easily customize your chart titles, providing a more informative and professional visual experience for your users when they are using the Tickets Feature.
Group by Agent Type and Rating Type Fields in Ticket List
You can group your tickets by Agent Type and Rating Type fields in both Table and Board views. This feature allows for better ticket organization, enabling teams to quickly view tickets based on specific agents or rating types, which streamlines support workflows and makes it easier to manage and assess performance.
How to Use:
Go to the ticket list
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Select Edit View.
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In the Group By field, choose either Agent Type or Rating Type.
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Configure additional settings as needed, then click Save.
Visual Example of Board View With Group by Agents:
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Visual Example of Table View With Group by Agents:
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This image above demonstrates the new feature, with the option to group tickets by Assigned Agent highlighted.
Hiding the “All Items” View
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