Jivo Chat Live Chat

In this section, you will learn how to use Jivo Chat to handle all the live chats across all the 12+ social channels UChat supports.

Benefits of using Jivo Chat:

The benefits of using UChat with Jivo Chat are that using chatbot automation & A.I(Dialogflow integration) can reduce the support ticket without triggering Jivo Chat.

You will be able to: 

• Reduce 80% of the support by filtering out support through chatbot automation & A.I 

• Receive & respond to customer inquiries across all 12 social channels 

• Build your smart chatbot with UChat visual flow builder & Google’s A.I

How to set up step by step(Video):

Check the below video to set up the Jivo Chat as a live chat agent step by step.

How to set up step by step(screenshot):

You will learn how to set up Jivo Chat to handle all the live chat support with UChat.

Below is the checklist you need to make it work.

• Set up webhook URL from Jivo Chat to UChat
• Set up webhook URL from UChat to Jivo Chat
• Set up a live chat agent to Jivo Chat(Verified) in your channels
• Use Pause automation + Live Chat notification in the flow builder.

Now, Let’s start to set this up.

Set up webhook URL from Jivo Chat to UChat

First of all, once you log in to your Jivo Chat dashboard, you will find the Chat API, and then click “connect”