In this document, you will learn how to build your web chat chatbot with Jivo Chat. You can use our visual flow builder to drag & drop design your own chatbot automation.
We will talk about below 3 different points:
How to connect your JivoChat account
How to design your JivoChat chatbots
How to publish the bot & install the JivoChat to your website
We have a lot to cover and let’s get started.
How to connect your JivoChat account
In the dashboard, you can find the JivoChat in the channels, and then you can click “Add New JivoChat bot” button.
And then add a name to your new JivoChat bot.
And then you will reach the below screenshot.
You need to copy the token generated in UChat.
Now, you can go to your JivoChat app and log in, then go to manage → Extension→ Integration
In this menu, you will be able to add a picture of your bot, name and other data. Do not forget to paste your token from UChat here. Just click “save” and now the bot will be linked to Jivo.
after you paste your token in the above screenshot, you need to go back UChat to create a bot flow insider of UChat.
This is very simple, just go to “create bot”. You will be sent to this page, you can select a template or start a new one. Click on start black flow, for example:
Type a name for your template and description if needed and click on “Create Bot”
Here you will see your flow, you can edit it, add questions, intents, actions, integrations and so on
How to transfer the conversation to the agent in JivoChat
In order to transfer the conversation to an agent you will need to set up an action → Talk to human/pause automation:
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