This page is aimed at UChat partners. If you want to know more about our partner program, you can find more information at:
We will talk about the white-label mobile solutions for our partners:
White label mobile apps.
Option to publish a mobile app under your brand name.
Cost of publishing mobile apps under your brand.
Guide & tips to help you publish the mobile apps under your brand name.
Mobile apps are a great way to offer live chat support on the go! You can assign the conversation or talk to any of your customers right on the phone, or receive a push notification for the events that is happening in your chatbot.
Download White label mobile apps
UChat offers our partners to use non-UChat branded mobile apps to use. It will have the same features as our main mobile app.
You can download or redirect your user to download the white label mobile through the link below:
For more information on how to use the mobile apps, you can find the help docs here.
Option to publish the mobile app under your brand name
By default, UChat offers our partners to use their own branded mobile apps. It will have the same features as our main mobile app.
It’s a paid upgrade. but it will bring more branding to your existing white labelling.
Here is what we are offering to you:
Mobile apps files for both Android & iOS & future updates.
Handling the server-side of cost for your white label app.
Offer guide & Tips to help you get the mobile app published
Here is what we don’t offer:
We don’t do the publish on your behalf.
We don’t guarantee that your app will be published in a certain timeframe or will get published at all. It’s all depending on your communication with Apple or Google
Here is what we need:
We need access to your Google Play developer & Apple developer account with username & password.
The developer account can be a personal account or a company account.
There might be extra charges if you apply for a developer account from Google & Apple.
Sometimes, the login requires a two-step authentication, so you need to provide a timely PIN for us to get access. We can schedule the time that works for both of us to set up.
Cost of publishing the mobile app under your brand name
The cost includes two categories, the one-time set-up fee & ongoing server cost.
The ongoing server cost is an annual subscription, and the price is $1000 per year. We will provide the server resources for your mobile apps. And the server is auto-scale to handle increasing traffic if there is any.
We don’t support setting up the same system on your server yet. If you need to use your own server, reach out to support for the quote on that.
The set-up fee is a one-time payment, the cost is a $1000 one-time fee, we will push through the source file to your developer account.
For the first 5 early adopters, we offer a 50% discount on the setup fee, it will be a $500 set-up fee plus a $1000 per year ongoing fee.
Tips to get your mobile app published
Here are the tips and tricks to get your mobile apps published, however, we don’t guarantee that your app will be published.
It’s totally up to your communication with apple & Google, your copy & description for your mobile app. But below important rules, you need to pay attention.
Screenshots:
Both android and iOS requires screenshot, so you need to provide these for different devices! including iPad/tablet & different screen sizes.
We don’t offer these screenshots for you. you need to install the mobile apps from a test account or test flight, and then provide the screenshot.
In-App Purchases rules for Appstore:
Apple is very strict about in-app purchases, if you are offering paid content in the mobile apps, they will ask you to comply with the in-App purchase, and they will share the profit margin for every in-app purchase or subscription.
If your apps or feedback is asking you to comply with in-app purchases, you need to clearly mention that the mobile apps are FREE for every one of your customers.
Actually, we suggest you highlight this in your app description. and also you can mention that it’s a free stand-alone app.
The mobile app is the companion to your existing platform(web-based tools). All the features are free to access, no need to upgrade or purchase a paid plan.
The above point is very important, it will decide if you can get your mobile app published easy & fast with apple or not.
Please do make sure you understand the point.
Demo account:
Both Google & Apple ask for the demo account, you can have some dummy data in one of your workspaces, and then provide the login details for that workspace.
Walkthrough of our white label iOS app:
Please check below walkthrough video below of our white-label mobile app, and you can find more details on how you can write your own descriptions to get your app approved.
https://www.loom.com/share/9c185bcd8a4d46a6960e1361a1af3897Golden tip to get your app approved:
Keep the screenshot simple
Keep the description simple, mention just basic features like:
- It’s free for every customer to use.
- It’s an add-on for the user of your platform, free
- The user doesn’t need to upgrade to use a certain feature. All features are free
- Keep the features simple, the user can check the orders, contacts, and conversations. Don’t add those fancy features in your first release, complete the features & screenshot only after you get the first version published.Provide the demo account.
That’s about it. Hope to hear good news from you!
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