Labels function similarly to tags, however they can be accessed across different bots in the same workspace.
Where can you find it: Under Content, you can see the labels
To explain how labels work, we have two bots in the same workspace. One of them is Whatsapp Bot, while the other is Omni Channel.
When you create a label, you can access it in all bots that share the same workspace.
How you can use in sub-flows:
In action node -> basic action -> add and remove label.
You may now view these labels in Live Chat.
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