UChat introduced mobile apps for android & iOS, in this help documentation, we will show you how to use the mobile app with UChat seamlessly.
Download the UChat mobile app
You can download the mobile app from the link below or search “UChat live chat” in AppStore, or search “UChat” in Google Play.
iOS download link: Apple App Store
Android download link: Google Play Store
Download the non-UChat Branded mobile app - UChat partner only.
Learn more about
Features of Mobile App
Set up your live chat settings
Depending on the live chat settings you have, it will trigger the live chat to our mobile apps or the web chat platform we integrate with.
You can go to the settings in your current channel, and then select “Live Chat”, you will find the settings below:
UChat will not only offer mobile apps to handle live chat, you will also be able to live chat with other web chat platforms in the future.
So here you can select mobile apps, and then the conversation will be pushed to our mobile apps.
Regarding SMS & Email profile settings, UChat mobile apps allow you to reach out to the user if the user is out of the contact window( for messenger, Instagram, WhatsApp, it’s the 24-hour window, for Google Business messenger, it’s 30 days, etc)
If you have set up your SMS & email provider, you will be able to send SMS and email to the user in the mobile apps & in our live chat window.
Assign the conversation
Assign the conversation in the flow builder
After you use the “Talk to human/Pause automation” action in the flow builder, it will pause the bot, and then activate the live chat.
You can find the “assign to agent” action in the basic actions, and then you can select the team members you want to assign to.
You can set up your own rules to assign the conversation once the user “pauses the notification”, for example, you can use “Split” to randomize and assign the conversation/tickets.
You can also assign the conversation according to the time & week of the day.
You can also assign the conversation based on the selection the user makes in the bot. For example, they want to reach out to different departments of your business.
Assign the conversation in the live chat window
In the live chat window, you can first check the “unassigned” and “all” conversations, and also the conversation assigned to you.
If you go to the unassigned conversation, you can click the “icon” on the live chat, and you can then select your team member to assign this conversation.
Assign the conversation in UChat mobile app
You can also assign the conversation in our mobile app, you can select the “unassigned” conversation from the top right corner.
Then it will pull out all the unassigned conversations, you can swipe the conversation to the left and then select the “assign” action to assign to one of your team members.
You can also click into the conversation, and then select the top bottom right “...”, this will pop up more options for the current user.
And then you can select “Assign” and then select the team member.
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