Request Sandbox Workspace

UChat offer sandbox workspace you can test with UChat partner API. If you are upgrading or downgrading workspaces, If you are calling sandbox workspace ID, it will not deduce any of your partner credits.

If you need to get a sandbox workspace, you can create a workspace under your own custom domain, and then send the workspace ID to our support email at ticket@uchat.com.au

We will convert your workspace into Sandbox within 24 hours.

Video Tutorial

Template URL can’t be opened - 404 error

If there is any issue said the template generate can’t be open or installed, and it is showing 404 error, if you check the template url. it is in the format like below

https://.portal.uchat.com.au/ijkkdllklkdlk239988

Issue like this is because the subdomain or custom domain isn’t set up in the white label settings.

One of the workspace don’t have My bot template in my content

Partner can customerize the feature that is available for the plans.

Sometimes the features is related to each other.

For example, if the user disabled “Template store”, but keep “My content - My Bot Templates”, and then even “My Content - My Bot Template” is enabled, but it will still affect the settings.

Email still sending from UChat domain?!

If you find the email(welcome email, forgot password, invite team member) still sending to from UChat domain, don’t worry!

Make sure below 2 things:

• You have set up SMTP profile in your main partner workspace, and it’s verified. Please click and save again, and it will re-validate the data.

• Select the email SMTP in the “White label settings” → “White label settings”.

If it’s not sending from your own domain, it must be one of the above two reasons.

What happens to your existing customers if you cancel your partner subscription?

If you ever decide to cancel your partner subscription, we can offer to migrate your existing customers to UChat if they want to.

However, they need to subscribe to our official pricing. Reach out to support if you need help with this.