Chat assigned to an agent

Triggering Automation When an Agent is Assigned

Introduction:
we will demonstrate how to trigger automation when a live chat agent is assigned to a bot user. This can be done within a flow or in the live chat interface.

Use Case to Explain the Scenario:

1. Creating a Flow:

   • Start by creating a simple flow where the user is asked if they want to contact support.

   • If the user responds "yes," assign a live chat agent to the conversation.

2. Setting Up the Automation Trigger:

   • Navigate to Automations > Triggers.

   • Create a new trigger by selecting Chat assigned to an agent.

   • Enable the trigger and save it.

   • The new trigger will appear at the bottom of the list.

3. Tigger Subflow:

   • Set up the sub-flow according to your requirements.

4. Testing the Trigger:

   • You can see the trigger working in the live chat