This doc will guide you on how to allow users to talk with your agent and pause automation when needed.
Pause Automation in the Flow:
At any point in the flow, you can provide users the option to talk to a human agent.
This feature pauses the automation temporarily, allowing real-time human interaction.
In Action node -> Basic actions -> Talk to Human/Pause Automation
Adding Pause from Live Chat:
You can also initiate a pause directly from the live chat interface.