Coexistence allows you to use your WhatsApp Business App on a phone and connect the same number to the WhatsApp Cloud API at the same time.

Before connecting, make sure the following requirements are met:

1. WhatsApp Business App: You must be using the WhatsApp Business application (separate from the standard WhatsApp Messenger).

2. Latest Version Installed: Ensure the WhatsApp Business app is updated to the latest version from the official app store.

3. Meta Business Manager: An active Meta Business Manager account is required.

4. Compliance: The phone number’s country code and your business type must comply with WhatsApp Business and Commerce Policies.

Navigate to WhatsApp Cloud in your platform and press the button:
“Connect WhatsApp Cloud.”

Open

Choose your Business Manager. Select the connection type: “Connect the WhatsApp Business App.”

You will see two types of onboarding screens:

Open

Open

Note on Existing Linked Numbers

If you already have a number connected to the Cloud API and you want to add another number using Coexistence:

• Simply connect the new WhatsApp Business App number.
  
  

• After connecting, both numbers will appear in your dashboard automatically.
  No additional setup is required.

Enter your WhatsApp Business App phone number. A verification code will be sent inside the WhatsApp Business app from the Facebook Business Account.

Open

After verification, now scan the QR code or enter the code. You will receive both messages on your WhatsApp.

Open

Tap the Connect to the Business Platform button to continue the onboarding process.

Open

Tap the Confirm button in the app to give the business the option to share their chat history with you

Open

Scan the QR code or paste the verification code

Open

Once that's done, the connection will be complete. Next, just add your payment method and link your number to the bot. After that, everything will be ready to go