Status

Overview

The Status section gives you an overview of conversation statuses across your bot. All data is based on your workspace timezone and can be filtered by date range, channel, and agent or agent group.

Filters

At the top of the page you can filter by channel. The available channels are: All, Facebook, Instagram, WhatsApp, WhatsApp Cloud, Telegram, and TikTok.

You can also filter by Agents or Agent Groups using the tabs next to the channel filter.

Status Chart

Shows the total count of conversations broken down by status: Open, Pending, Done, Spam, and Invalid. Each status is represented by a different color in the bar chart and donut chart.

Open

New vs Unreplied

This chart compares the number of new conversations against those that have not received a reply yet. It helps identify gaps in response coverage.

Line Chart:

• The blue line represents new conversations in the current period.

• The orange line represents unreplied conversations in the current period.

Open

New vs Unsubscribed

This section shows new conversations alongside unsubscribed users and also includes Opt-out SMS and Opt-out Email counts for the same period.

Open

New vs Unassigned

This chart compares new conversations against those that have not been assigned to any agent. It helps identify how many conversations are going unhandled.

Open