How to set up rules to automatically remove the bot user?

The process to set-up a rule to automatically remove bot users is very simple and straightforward. We are using Facebook chatbot for an example but you should be able to follow the same steps for any chatbot channel you are using in your workspace.

When you open a Facebook chatbot, click on settings right at the bottom left corner (as shown in the image), then the second section is “Bot Users Auto Cleanup”. This is where you will set the number of bot users you want to automatically delete on daily basis.

Once you select a number, it also give your the option to set a user condition to be more specific.

Open

Once you decide and select a number, please click save in order for the settings to take effect.