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Webchat Channel

Webchat Channel

 

With the webchat widget, you will be able to add a chatbot to any website without the dependency of any other channel. This will help you unlock the power of conversational marketing without the downsides or restrictions other channels might have.

How to access the webchat widget

 

To access the webchat widget you need to create a omni-Channel chatbot. Please note web chat is only available under Omni-Channel.

If you haven’t create omni channel, you can create the “Set up omni channel” button to create the omni channel as per screenshot below:

https://share.getcloudapp.com/7KukyxXl

If you create the omni channel, give it a name, and then you will see the screenshot below:

https://share.getcloudapp.com/nOubmWJ2

You can create new bot or converting existing bot into omni channel.

After you create the omni channel, you will be able to find the webchat Widget from the left side bar.

https://share.getcloudapp.com/E0uZEPek

WebChat Widget Setting

 

 

Once you have located your widget you can press the pencil icon on the right of it to edit and customize the webchat widget to your liking. 

 

Once pressed you will enter the main overview of available settings;

 

 

Content

The first section of the widget will be the content tab. Here you will find the following options;

 

  • Chat Bubble

  • Chat Header

  • Conversation button

  • Welcome message

  • Out of office message

  • Pre Chat form

  • Default start flow

 

Let’s go over them 1 by 1.

 

Chat Bubble

With the chat bubble, you are able to select your preferred bubble icon. You will see that reflecting directly on the preview in the bottom right corner;

 

You can also choose between having the icon only or combining it with text from the top options of this screen. 

 

Conversation button

With the conversation button, you can create your own call to action (CTA’s) buttons to allow users to start, continue or start a new conversation;

 

Welcome message

You can add a welcome headline and tagline to get people to entice people to press on your webchat widget.

 

 

 

Out of office message

With the out of office message you will be able to add a notification to your widget. You will be able to set the reply message as well;

 

Pre Chat Form

 

With this setting, you can capture essential data before the chat even starts and save this to any system or custom user field available. 

Please note Pre Chat Form don’t works with embed & full page mode. You need to use floating or pop up style.

 

First of all you will have the form Header where you can state the purpose of this form. After you will be able to insert a field form by pressing the button + Add Field.

 

You will then be able to select any of the following field types;

 

After you selected your type you will be able to edit it by pressing the edit button;

 

Once you are editing any of the fields you will have several options to choose from. Let’s take an email type field as an example;