Scheduled Messages in Live Chat

This feature enhances efficiency by enabling agents to plan follow-up messages or send time-sensitive communications without needing to be live. To use, simply type your message, click the schedule icon, select the desired time, and you're all set.

How to Use Scheduled Messages

In the live chat interface, type your message, then click the schedule icon to pick the desired time for it to be sent. Choose from preset times, like 5 minutes, 10 minutes, 1 hour, or up to 24 hours later. A custom time option is also available, offering complete flexibility.

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Types of Scheduled Messages

1. Scheduled Reply Message
   You can schedule a reply message directly within the chat. Adjust the time to fit your needs, and view a list of all your scheduled messages for easy management. 

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2. Scheduled Whatsapp Template Message

Schedule WhatsApp template messages effortlessly by selecting the specific template and preferred send time, ensuring seamless communication for WhatsApp users.

Setting a Custom Time

For custom timing, the custom time option lets you schedule messages based on your workspace’s time zone. This ensures messages reach recipients at exactly the right moment.

Managing Scheduled Messages in Live Chat

You can manage scheduled messages in live chat if needed. Although content changes aren’t allowed, you have options to send the message immediately or cancel the scheduled delivery. 

Accessing and Managing All Scheduled Messages

To view or manage all scheduled messages, navigate to Tools -> Scheduled Messages. Here, you’ll find an organised list displaying:

• Scheduled time

• Message type

• Message content or template

• Bot user

• Created by

For each scheduled message, you can either send it now or delete it.